Refund & Return Policy

We accept returns within 30 days of delivery under the following conditions:

Your item may be eligible for a return or refund if:

• The product arrived damaged due to shipping
• The product has a manufacturing defect
• The item received is incorrect or not as described

All return requests must be submitted within 30 days of receiving your order.

We do not accept returns or issue refunds for items that:

• Show signs of physical damage caused by misuse, abuse, or improper handling
• Were used in a way not intended for the product
• Have been altered, customized, or modified after delivery
• Are returned outside the 30-day window

Normal wear and tear, cosmetic imperfections from use, or damage caused by pets beyond intended use are not considered manufacturing defects.

To be eligible for a return:

• The item must be returned in original condition
• All components must be included
• The product must not show signs of misuse or intentional damage

Once we receive the returned item, it will undergo a review and inspection process.

All returned products are reviewed upon arrival.

• If the return is approved, a refund will be issued to the original payment method.
• If the return is denied, the item will not be refunded and may be returned to the customer at their expense.

Final eligibility is determined after physical inspection of the returned product.

Approved refunds will be processed within 5–10 business days after inspection.

Please note:

• Original shipping fees are non-refundable
• Processing times may vary depending on your bank or payment provider

Customers are responsible for return shipping costs, unless the return is due to:

Shipping damage

Manufacturing defects

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

To initiate a return, please contact us at:

Email: [Your Support Email]
Include:

• Order number
• Clear photos or videos of the issue
• A brief explanation of the problem

Our support team will respond with return instructions if your request qualifies.

At this time, we do not offer direct exchanges.
If your return is approved, a refund will be issued and you may place a new order.

To return your product, please contact us first to receive a return authorization and shipping address. Do not send your purchase back to the manufacturer.

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.